Welcome to Ultimate Bike Transport. By engaging our services, you agree to the following terms and conditions. Please read them carefully to ensure a smooth and secure transport experience for your motorcycle.
1. Service Overview
- Scope of Service: We provide nationwide door-to-door motorcycle transport services across South Africa.
- Service Availability: Bookings can be made every day except Sunday. Our transport services operate daily, including public holidays
2. Payment Terms
- Accepted Payment Methods: We accept payments via Electronic Funds Transfer (EFT) or credit card.
- Proof of Payment: A valid proof of payment must be provided before collection or delivery.
- Full Payment: Payments must be paid in full before the scheduled pickup or delivery.
- Payment Deadlines: Failure to make payment by the specified deadlines may result in delays or cancellation of services.
3. Vehicle Preparation
- Condition of Motorcycle: Motorcycles must be in good working condition, able to start, roll, and steer without external assistance.
- Loose Items: Remove all personal items, including panniers, seats, and accessories. We are not responsible for any loss or damage to these items.
- Fuel Levels: Please ensure that the fuel tank is no more than a quarter full to comply with safety regulations.
- Keys: All keys must accompany the motorcycle at the time of pickup.
4. Insurance and Liability
- Goods in Transit (GIT) Insurance: We provide comprehensive GIT insurance for all motorcycles during transport, covering loss, theft, or damage.
- Exclusions: Insurance does not cover mechanical or electrical failures, damage to loose items, or pre-existing damages not documented at pickup.
- Claims Process: Any damages must be reported immediately upon delivery with photographic evidence.
- Liability Limitations: Ultimate Bike Transport is not liable for indirect or consequential damages.
- Liability Limitations: Our liability for loss or damage is limited to the terms specified in the insurance policy.
5. Collection and Delivery
- Scheduling: Collection and delivery dates are estimates and may be subject to change due to unforeseen circumstances.
- Access Requirements: Ensure that the pickup and delivery locations are accessible to our transport vehicles.
- Waiting Time: A waiting fee may apply if our team is delayed due to site access issues or if the motorcycle is not ready for collection.
6. Cancellations and Changes
- Cancellation Policy: Cancellations must be made at least 48 hours before the scheduled pickup. Late cancellations may incur a fee.
- Rescheduling: Requests to reschedule must be made in advance and are subject to availability.
7. Communication
- Contact Information: Please provide accurate contact details to facilitate smooth communication.
- Updates: We will keep you informed of the status of your motorcycle during transit.
8. Governing Law
- Jurisdiction: These terms and conditions are governed by the laws of the Republic of South Africa.
- Dispute Resolution: Any disputes arising from these terms will be resolved through mediation or arbitration, as agreed upon by both parties.
9. Acceptance
- By engaging our services, you acknowledge that you have read, understood, and agree to these terms and conditions.